Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013, as well as the EU Consumer Rights Directive and our terms and conditions will not affect your statutory rights.
The returns policy forms part of our Terms and Conditions and such is binding. To view this policy in its entirety, please view www.carriannesboutique.co.uk/returns-policy
Exceptions
The buyer assumes all responsibility when carrying out any work or modifications on an item and acknowledges their understanding that the warranty will be voided by doing so.
Our guarantee does not cover consequential damages of any type.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
We are legally obliged to notify mail-order customers, of their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By accepting our terms and conditions you are confirming that you have been informed of your legal rights using a durable medium.
Full details of the Consumer Contracts regulations can be obtained on this website.
Postage
We always endeavour to provide the quickest and best service possible, however no guarantee is made in relation to our standard or next working day delivery.
The postage policy forms part of our Terms and Conditions and such is binding.
Pricing policy
The price you pay will be the current price advertised on www.carriannesboutique.co.uk excluding any items that have been priced in error. In the event these circumstances occur you will be notified before any price adjustments are made and given the option to accept or reject the revised order.
Refunds
The returns and refunds policy forms part of our Terms and Conditions and such is binding. To view this policy in its entirety, please view www.carriannesboutique.co.uk/returns-policy.
Exchanges
Customers returning an item for exchange should be aware it is their responsibility to pay for both return and outgoing postage of an item.
Exchanges are limited to one exchange per invoice, the new goods would then only be eligible for refund or replacement with an identical item in the event of a fault.
Discount codes
We occasionally issue discount codes that are available for use on most but not all items . We will advise customers if the discount is not applicable before dispatch of their order.
Promotions, vouchers and discounts are limited to one per transaction while stocks last.
Free gift promotions are limited to the gift advertised and may not be redeemed against any other item.
We reserve the right to discontinue special offers or discounts without notice.
Product descriptions and images
We make every effort to ensure that product descriptions and the related images are correct, however in some cases we may use a stock image of the item or accidentally list a picture of a different item. Due to this all images should be treated as being for illustration purposes only, it is the customer’s responsibility to verify that the product description is correct for the item they are ordering.
Order acceptance
All items, offers, specifications and prices are correct and believed in good faith at the time of quotation, but may change due to circumstances beyond our control. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. It is the customer’s obligation to check when ordering that the quantity and description of the items ordered is correct. This can be done by viewing your online account or the order confirmation email that is sent to the registered email address.
Order cancellation
Customers have the right to cancel any order before it has been despatched. This done by cancelling contacting Carrianne’s Boutique via website www.carriannesboutique.co.uk or alternatively by contacting us using the details listed here. In the event a customer wishes to cancel an order after it has been despatched we require the customer to return the item to us within 14 days of receiving their parcel.
Data storage and privacy policy
All details relating to our privacy policy can be found Here