If you are not 100% satisfied with your items you have purchased from Carrianne’s Boutique, we will certainly try to help you in resolving this.
Items purchased can be returned if the following applies:
Items(s) are unused
Item(s) have not been modified under any circumstances
Item(s) are in all original packaging including any tags (this includes hangers)
Item(s) have not been worn or washed
Items maybe rejected for return if the following applies:
Items have not been washed in accordance with their care label
Items have deteriorated due to more extensive use.
In the unlikely event you receive an item that is faulty or incorrect it must be reported within 7 days of receiving the item. Please contact us either by phone or email.
We must be notified within 14 days of receiving the goods, you then 14 days to return the goods once you have notified Carrianne’s Boutique. Our responsibility is to refund the customer within 14 days of receiving the goods back. A full refund of the products value will then be credited to the account that the product was purchased with.
Handmade & Personalised Products (including smocked dresses and outfits)
Unfortunately, we do not accept returns on personalised items that do not fit or the wrong information has been inputted on to our website as these cannot be resold. Please ensure the size you have purchased is correct, if you do have any queries relating to sizes, please contact us before purchase. Please ensure personalised details are entered accurately. A return may be granted if there has been an error on our part or your item is defective.
Postage & Returns
It is the responsibility of the customer to cover postage charges when sending the item(s) back.
Please note we do not refund postage from the original order
How do I return and item?
It is preferable to contact us by phone before returning a product If you can’t phone us an email is fine but please allow up to 24 hours for a reply (though we are usually much quicker).
In order for us to be able to process returns quickly and effectively, please write the original invoice number on the exterior of the parcel and enclose a covering letter detailing the following:
- The reason for return
- The original invoice number
- Your contact details including telephone numbers (works, mobile etc)
- Details of any correspondence (name of person spoken to, copy of letter, printout of email)
Please send all return items to:
Carrianne’s Boutique
Crystal Lodge, Three Horseshoe Yard,
Wisbech Rd,
Littleport, Ely,
Cambridgeshire
CB6 1RA
How long will my refund take?
Returns are processed 1 – 3 working days once received. Once the return has been accepted in accordance to our terms, refunds will be credited to the original card or PayPal account used for payment which can take up to 7 working days. Please note if an item is returned to us in an unsuitable condition or has been sent back late your return may not be accepted.
Terms and conditions
The use of services provided by Carrianne’s Boutique constitutes your acceptance of the following terms and conditions. They take effect from the date on which you first use our website(s) or purchase from us.
If you have any questions relating to these terms and conditions, please contact shop@carriannesboutique.co.uk or telephone us on 07743 711427
Guarantee
In addition to your statutory rights,
Defects that will be evident immediately upon delivery are required to be reported to us within seven (7) days of receiving the item. Defects not reported within this time are exempt from the guarantee.